If you are located in the European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
In addition to this statutory right, VIDAR Eyewear offers an extended 30-day return window for all customers.
Returns under the extended 30-day return policy must be initiated within 30 days of delivery.
To initiate a return, visit account.vidareyewear.com and follow the return instructions associated with your order. If you require assistance, please contact us at support@popartdesign.no.
Return Conditions
Returned items must be unused, in their original condition, and returned with all original packaging, accessories, and documentation provided with the product.
Products showing signs of use, damage caused by the customer, or missing components may be subject to a reduction in the refund amount where permitted by applicable law.
Return instructions, including the applicable return address, will be provided during the return process.
Return Shipping Costs
For withdrawals and discretionary returns, the customer is responsible for return shipping costs, including any customs duties, taxes, or other charges incurred during the return process.
If an item is defective, damaged upon delivery, incorrectly supplied, or otherwise not in conformity with the contract, we will cover reasonable return shipping costs where required by applicable law.
Refunds
Once we receive and inspect the returned item, we will process the refund to the original payment method used for the purchase.
Refunds will be issued no later than 14 days after we receive the returned item or evidence that it has been shipped back, whichever occurs first.
Original shipping charges will be refunded where required by applicable law.
Please note that processing times may vary depending on your bank, card issuer, or payment provider.
Conformity of Goods
Under applicable consumer protection laws, including Directive (EU) 2019/771, consumers are entitled to remedies if goods are not in conformity with the contract at the time of delivery.
If you believe your product is defective or otherwise not in conformity with the contract, please contact us at support@popartdesign.no and provide details of the issue.
Your statutory consumer rights remain unaffected by this policy.
Warranty & Defects
We cover material and manufacturing defects in accordance with applicable consumer protection laws.
To submit a claim, please contact support@popartdesign.no with a description of the issue and, where possible, photographs showing the defect.
This warranty does not cover damage resulting from misuse, accidents, improper care, unauthorized modifications, loss, theft, or normal wear and tear.
This warranty is provided in addition to, and does not affect, any statutory rights available under applicable consumer protection laws.
Transport Damage
Please inspect your order upon delivery.
If your package or product arrives damaged, please notify us as soon as reasonably possible and provide photographs of the damage so that we can assist you and, where applicable, initiate a claim with the carrier.
Failure to report transport damage immediately does not affect your statutory rights.
Non-Returnable Items
Unless otherwise required by applicable law, gift cards are non-refundable and cannot be returned for a cash refund.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different model, color, or style, please return the original item in accordance with this policy and place a new order through our website.
This approach helps ensure the fastest processing time, accurate inventory availability, and quicker delivery of your replacement item.
Contact
For all return, refund, warranty, or withdrawal inquiries, please contact:
